Frequently asked questions
- Is there a free trial available?Yes, we offer a 7-day free trial with full access to all features.
- What devices work with Telesto?All major platforms: iOS, Android, Windows, macOS, and Linux. Your data syncs automatically across all devices, so your team can use whatever platform they prefer.
- How do I import products in bulk?
- Download the desktop edition and sign in
- Go to Tools > Import CSV
- Download our CSV template and fill it with your product data
- Import the completed file
The template works with Excel and other spreadsheet apps to make bulk importing straightforward.
- Can I track inventory across multiple locations?Absolutely. Telesto supports unlimited warehouses and locations, allowing you to track stock levels, transfers, and movements across all your facilities in real-time.
- Does Telesto support barcode scanning?Yes, Telesto includes built-in barcode scanning capabilities. You can scan items for quick receiving, shipping, and inventory counts using your device's camera or dedicated barcode scanners.
- What reports can I generate?Telesto provides comprehensive reporting including inventory balance, sales analytics, low stock alerts, transactions, and custom reports. Export data to Excel for further analysis.
- Is my data secure?Yes. We use 256-bit SSL encryption, AWS infrastructure, and HTTPS connections to protect your data with enterprise-grade security.
- Can I cancel my subscription anytime?Yes, with no cancellation fees or contracts. When you cancel, you keep access until your current billing period ends, then your account switches to the free plan.
- What support do you offer?Premium subscribers get 24/7 customer support from our dedicated team.
- How do I pay for Telesto?Payments go through your device's app store (iOS App Store or Google Play). You'll need a payment method set up in your app store account.
- How can I create backups of my data?Use the desktop edition to create local backup files on your computer. This gives you full control over your data and ensures you always have a copy stored locally.
- Can I get an invoice from Telesto?All payments are processed by Apple (iOS) or Google (Android), not by Telesto. Your invoice/receipt comes directly from them. To download invoices or update your billing details (company name, tax ID, address), visit:
- Will my account be deleted if I don't use it?Free accounts need at least one login every 6 months to stay active. Inactive accounts may be removed after extended periods.
