Frequently asked questions

  • Is there a free trial available?
    Yes, we offer a 7-day free trial with full access to all features.
  • What devices work with Telesto?
    All major platforms: iOS, Android, Windows, macOS, and Linux. Your data syncs automatically across all devices, so your team can use whatever platform they prefer.
  • How do I import products in bulk?
    1. Download the desktop edition and sign in
    2. Go to Tools > Import CSV
    3. Download our CSV template and fill it with your product data
    4. Import the completed file

    The template works with Excel and other spreadsheet apps to make bulk importing straightforward.

  • Can I track inventory across multiple locations?
    Absolutely. Telesto supports unlimited warehouses and locations, allowing you to track stock levels, transfers, and movements across all your facilities in real-time.
  • Does Telesto support barcode scanning?
    Yes, Telesto includes built-in barcode scanning capabilities. You can scan items for quick receiving, shipping, and inventory counts using your device's camera or dedicated barcode scanners.
  • What reports can I generate?
    Telesto provides comprehensive reporting including inventory balance, sales analytics, low stock alerts, transactions, and custom reports. Export data to Excel for further analysis.
  • Is my data secure?
    Yes. We use 256-bit SSL encryption, AWS infrastructure, and HTTPS connections to protect your data with enterprise-grade security.
  • Can I cancel my subscription anytime?
    Yes, with no cancellation fees or contracts. When you cancel, you keep access until your current billing period ends, then your account switches to the free plan.
  • What support do you offer?
    Premium subscribers get 24/7 customer support from our dedicated team.
  • How do I pay for Telesto?
    Payments go through your device's app store (iOS App Store or Google Play). You'll need a payment method set up in your app store account.
  • How can I create backups of my data?
    Use the desktop edition to create local backup files on your computer. This gives you full control over your data and ensures you always have a copy stored locally.
  • Will my account be deleted if I don't use it?
    Free accounts need at least one login every 6 months to stay active. Inactive accounts may be removed after extended periods.



Getting Started

User Manual